Returns & Exchanges
We want you to be fully satisfied with your Google Store purchase. If you change your mind, you can return most items within 15 calendar days of delivery for a full refund, provided they are in their original condition.
Initiate Your Return
Sign into your Google Store account, navigate to your order history, and select the item you wish to return to generate a return authorization.
Print Shipping Label
Download and print the prepaid shipping label provided via email and include the return slip inside your package to ensure faster processing.
Pack and Ship
Securely pack your device in its original packaging with all included accessories and drop it off at any authorized shipping carrier location.
Receive Your Refund
Once we receive and inspect your item, we will process your refund to the original payment method within 14 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing